stay connected! subscribe to the newsletter today!

↑

Read. Write. Mom!

The Personal Blog of a Gen X Mom.

  • Home
  • About
  • Press
  • Disclosure
  • Contact
  • Lifestyle
  • Printables
  • Blogging
  • Heart Surgery
  • Food

How To Deal With Unhappy Ebay Customers When You Sell Online

June 19, 2019 By Mandy 1 Comment

Disclosure: This post may contain Amazon affiliate links. I receive a small commission at no cost to you when you make a purchase using my link. View our disclosure policy here.

Spread the love

If you sell for any length of time on Ebay, chances are you will run into some unhappy Ebay customers.  It’s one thing for a buyer to be unhappy with a purchase.  It’s quite another to get a response that is rude.  I’ve been buying and selling on Ebay for almost 20 years.  I finally had a run-in with a very rude buyer.  It ended up being alright, but here are some ways to deal with unhappy Ebay customers when selling online is your side hustle.

If you sell on Ebay you are bound to run into an unhappy customer. Here are some ways to deal with unhappy Ebay customers and make things right.

Apologize

No matter how rude a buyer is, I always apologize, especially if it was my mistake.  You ARE going to make mistakes when you sell on Ebay.  Acknowledging their unhappiness lets them know you understand why they are upset.

Make It Right

The very next thing you should do when dealing with unhappy Ebay customers is to offer to make it right.  You can offer a refund or partial refund.  You can offer to send them another item that is the same thing they ordered.  Whatever you feel is a reasonable offer or request from them, make it right.  Chances are, most people understand that mistakes happen.  They will remember most that you went the extra mile to make sure they were a satisfied customer.

Report if Necessary

If you find yourself with unhappy Ebay customers that are using abusive or threatening language, report them to Ebay.  Thankfully, I haven’t had to deal with this.  I hope I never do.  However, I have heard some stories from sellers about really rude buyers.  No matter what the seller offered to do to make things right, nothing was good enough.  Then the nasty language started.  Some even received threats.  You absolutely don’t have to put up with that as a seller.

Learn and Move Forward

Sometimes when you deal with unhappy Ebay customers, you just have to learn from your mistakes and move on.  You won’t get it right every single time.  Nobody does.

Filed Under: Selling on Ebay Tagged With: auctions

Comments

  1. Jonathan Aldebot says

    December 11, 2021 at 9:43 am

    I’m getting people upset because they are expecting mail to arrive yesterday and even though they have tracking number they are holding me accountable for the late arrival of product. I try explained to them their item was sent immediately after payment but have no control as to when item will arrive being that it is media mail. It is really frustrating and have had to give back two refunds to keep them happy but I am out product and money. Makes me want to quit ebay.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

af Afrikaanssq Albanianam Amharicar Arabichy Armenianaz Azerbaijanieu Basquebe Belarusianbn Bengalibs Bosnianbg Bulgarianca Catalanceb Cebuanony Chichewazh-CN Chinese (Simplified)zh-TW Chinese (Traditional)co Corsicanhr Croatiancs Czechda Danishnl Dutchen Englisheo Esperantoet Estoniantl Filipinofi Finnishfr Frenchfy Frisiangl Galicianka Georgiande Germanel Greekgu Gujaratiht Haitian Creoleha Hausahaw Hawaiianiw Hebrewhi Hindihmn Hmonghu Hungarianis Icelandicig Igboid Indonesianga Irishit Italianja Japanesejw Javanesekn Kannadakk Kazakhkm Khmerko Koreanku Kurdish (Kurmanji)ky Kyrgyzlo Laola Latinlv Latvianlt Lithuanianlb Luxembourgishmk Macedonianmg Malagasyms Malayml Malayalammt Maltesemi Maorimr Marathimn Mongolianmy Myanmar (Burmese)ne Nepalino Norwegianps Pashtofa Persianpl Polishpt Portuguesepa Punjabiro Romanianru Russiansm Samoangd Scottish Gaelicsr Serbianst Sesothosn Shonasd Sindhisi Sinhalask Slovaksl Slovenianso Somalies Spanishsu Sundanesesw Swahilisv Swedishtg Tajikta Tamilte Teluguth Thaitr Turkishuk Ukrainianur Urduuz Uzbekvi Vietnamesecy Welshxh Xhosayi Yiddishyo Yorubazu Zulu
en English

Most Popular

quit smoking cold turkey

What It’s Really Like to Quit Smoking Cold Turkey

gifts for heart surgery

Gifts for Heart Surgery Patients

Marie Kondo konmari method closet organization before and after pictures.

Closet Before and After Watching Marie Kondo

Six Signs You're Not Drinking Enough Water.

Six Signs That You’re Not Drinking Enough Water

best taco soup recipe

Best Taco Soup Recipe Ever- Easy and Quick Dinner Idea

Bypass Surgery- What I Wish I Had Known About Before I Had It

Shop My Amazon Storefront for all of my favorites!

Tags

activities auctions beanie babies beauty birthday Blog books Books bypass surgery cats christmas E.B. education facebook fall family fashion food Fun Activities funny pictures funny stuff giveaways Giveaways Halloween health holidays library life lifestyle Mississippi Mississippi Delta Living new year organization parenting Printables Reading Fair Projects recipes reviews saving money school St. Patrick's day Thanksgiving travel valentine's day weather

Reading Challenge

2025 Reading Challenge

2025 Reading Challenge
Mandy has read 0 books toward her goal of 15 books.
hide
0 of 15 (0%)
view books
Mortgage Payoff
 
$129,969 $0
get a progress bar at dollartimes.com
Student Loan Payoff
 
$9,846 $0
get a progress bar at dollartimes.com

Blog Love

Cheryl’s Frugal Corner

Home Ec Major

Cash Only Living

Just Simply Linda

Living Better One Day At A Time

My Tireless Retirement

It’s Always Something

My Little Corner of the World

Afternoon Coffee and Evening Tea

Live and Learn- Toss and Turn

Days of My Life-Window To My World

Rocking Retirement

Memphis Bridges

Exquisitely Unremarkable

Moments Frozen In Time

Northwoods Scrapbook

 

Archives

All links may be affiliate links and should be considered as such. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.  As an Amazon Influencer, I earn from qualifying purchases. Please see my disclosure policy for more details.

Stay Connected!

Subscribe to the newsletter today!

Connect with me

Copyright ©2025, Read. Write. Mom!. All Rights Reserved.
Design by Pixel Me Designs